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Terms and conditions

TERMS OF USE OF THE Nora Lina Online Store

Please read the following terms of use and disclaimers carefully before using the Nora Lina online store. The following are the terms of the agreement between Nora Lina and the buyer of any products through Nora Lina’s website ( Buyer is requested to review these terms carefully before ordering:



Buyer agrees to the terms and conditions outlined in this online contract with respect to the goods and information provided by or through the online store. This contract constitutes the entire and only agreement between Nora Lina and buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods and information provided by or through the online store, and the subject matter of this contract. Buyer agrees to review this contract prior to purchasing anything and purchase of a good shall be deemed acceptance of this contract.



Buyer represents and warrants that the credit card information supplied is true, correct and complete and charges incurred by the buyer will be honored by the buyer's credit card company and buyer shall pay charges incurred by buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of buyer's password. Buyer agrees to keep his or her password confidential and to notify Nora Lina within 24 hours of any breach of this contract or unauthorized use of the password. Nora Lina does not protect buyer from unauthorized use of buyer's password.



The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the online store are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a buyer of any such content or any part of the online store is prohibited.



Nora Lina reserves the right in its sole discretion to remove any goods for sale from the online store. Upon notice published over the online store, Nora Lina may modify this contract, or prices, and may discontinue or revise any or all aspects of the online store in its sole discretion and without prior notice. Modification of this contract will be deemed effective upon publication on the online store with respect to transactions occurring after said date.



Nora Lina reserves the right in its sole discretion to refuse service at any time. Sale of any goods is subject to availability.



Buyer agrees to indemnify, defend and hold Nora Lina and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a buyer's violation of this contract or use of the online store.



Buyer's right to use the online store is not transferable and is subject to any limits established by Nora Lina or by buyer's credit card company.



The goods offered through the online store are provided "as available," and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of Nora Lina, for any reason, and buyer's sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the buyer for the particular items purchased. Nora Lina and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Nora Lina and buyer. This online store and goods would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.



After buyer’s order has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, buyer shall contact Nora Lina online customer service by phone at +31 (0)6 33 60 96 00, or via email at for assistance.

Nora Lina orders are shipped on business days (Monday through Friday 8:30-17:30, excluding major holidays). All orders are subject to authorization. Only authorized orders will be processed and shipped.

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, buyer shall contact Nora Lina online customer service by phone at +31 (0)6 33 60 96 00, or via email at for assistance.



The client has the right to return the product within fourteen (14) days after the product has been delivered to the client.

The client must inform Nora Lina of its wish to return the product by sending an e-mail to within the aforementioned period of fourteen (14) days after the product has been delivered to the client. This e-mail should include the following information: order number, name, phone number, e-mail address and delivery address. After receipt of this e-mail, Nora Lina will provide a return authorization number (“RA Number”) to the client. After receipt of the RA number, the client will have an additional fourteen (14) days to return the product to Nora Lina. The client must bear the costs for shipping the products to Nora Lina.

Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.

The client is responsible for the chosen shipping method of the returns. The risk of the product will transfer to Nora Lina. when Nora Lina has received the product. This means that Nora Lina cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned product(s). Nora Lina does not make any exceptions to this policy.

After receiving and accepting the returned products, Nora Lina will refund the total purchase price to the client within fourteen (14) days.

Products purchased on the online store cannot be returned to a Nora Lina distributor nor to a salon which sells Nora Lina products.

If a product purchased on the online store is defective, customer shall contact Nora Lina online customer service by phone at +31 (0)6 33 60 96 00 , or via email at, within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.



Nora Lina warrants all of its products against defects in materials and workmanship for one (1) year from the original purchase date (“Warranty Period”). If we receive a valid claim, with proper documentation of purchase, relating to any Nora Lina products purchased directly from us or through our authorized distribution network, we will repair or replace your returned product with one of equal or greater value at our option. Please note that all authorized returns will need to be shipped to us at your expense. If a product is defective, customer shall contact Nora Lina online customer service by phone at +31 (0)6 33 60 96 00, or via email at In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.



Nora Lina reserves the right, and buyer authorizes Nora Lina, to the use and assignment of all information regarding buyer’s use of the online store and all information provided by buyer, subject to applicable law.



This agreement is governed by the substantive laws of The Netherlands, without regard to the principles of conflicts of law, provided. Each person or entity who is a party to this agreement or subject to the arbitration provisions of this agreement consents to jurisdiction and venue of the state and federal courts in The Netherlands. Any cause of action of buyer with respect to the online store must be instituted within 3 months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in the above Disclaimer. The language in this contract shall be interpreted as to its fair meaning and not strictly for or against any party.



All legal proceedings arising out of or in connection with this contract shall be brought solely in The Netherlands and buyer expressly submits to the jurisdiction of said courts and buyer consents to extra-territorial service of process. Should any part of this contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the online store or Nora Lina is in conflict or inconsistent with this contract, this contract shall take precedence. Failure of Nora Lina to enforce any provision of this contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.



This agreement represents the entire understanding between buyer and Nora Lina regarding its use of the online store and supersedes any prior statements or representations.



Products ordered online are not for resale. As such, Nora Lina reserves the right to limit order quantities per item and the total value of products ordered per day and per month.



All prices on the online store are in EU Euro. Buyer agrees that all orders shipped by Nora Lina are subject to sales tax, applicable in accordance with the tax code of the country to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on buyer’s order confirmation e-mail and packing slip.



Credit card information entered on the online store is secure and safe using a VeriSign SSL Certificate. All orders placed on the online store are encrypted, thereby protecting any credit card information that is submitted at the time of the order. By using the most advanced consumer online security technique to date, Nora Lina can insure that all orders are placed safely and securely. As such, Nora Lina is not liable for any direct or indirect damages related to credit card fraud or theft.



At this time, Nora Lina ships worldwide.



For any questions on how to order or the status of an order, please contact Nora Lina online customer service by phone at +31 (0)6 33 60 96 00 , Monday to Friday 8:30-17:30, or via email at for assistance.

Nora Lina

Claus sluterweg 55

2012 WN, Haarlem

The Netherlands


IBAN: NL94ABNA0477491359


Registered company number: 57107130 Amsterdam

VAT: NL002076990B33